Perfect Access Speer Expands Relationship with Interface Software, Addressing Growing Need For CRM Training

New York, March 18, 2003 - Providing new global options for professionals in need of customer relationship management (CRM) training, Perfect Access Speer, a Kaplan Professional company and a leading provider of software consulting and education for law firms, financial institutions, and Fortune 500 companies, announced today a broadened relationship with Interface Software, the leading provider of CRM solutions for professional services organizations.

Under the expansion, Perfect Access Speer will be the first North American company to use Interface Software's curriculum and course materials to deliver InterAction 5 training. Perfect Access Speer will offer the "InterAction Marketing and Data Stewards" and the "InterAction Train-the-Trainer" classes, and will have InterAction-Authorized Training Centers throughout the United States and the United Kingdom.

Law, financial services, accounting, management consulting and similar relationship-based professional services organizations, increasingly are looking to CRM solutions capable of delivering Relationship Intelligence in order to uncover new business opportunities, enhance client retention and differentiate from the competition. InterAction is the market leading Relationship Intelligence solution, with over 350 firms and 200,000 people using the system. Robust InterAction 5 sales and customer upgrades from earlier software releases are driving increased demand for InterAction training.

By offering training through Perfect Access Speer's offices in New York, Washington, D.C., Dallas, Los Angeles and London, the broadened arrangement will provide greater geographical coverage to Interface Software's current and prospective clients.

"We're very excited to represent Interface Software and that they recognize our commitment to and expertise with InterAction 5," said Stephen Fredette, President of Perfect Access Speer. "We have had a successful track record of educating end users and navigating them through the cultural change of CRM. We believe that adding these courses completes our service offering to address organizations' training needs."

"The demand for CRM training is enormous and, therefore we want to provide as many options and as much flexibility as possible to serve our customers," added Mitchell Grossbach, vice president of business development at Interface Software. "For the nearly six years we've been working together, we've been impressed by the talent, experience and organizational strength of Perfect Access Speer. Our customers will greatly benefit from these additional training classes and the expertise they offer."

About Perfect Access Speer
Perfect Access Speer (www.PASpeer.com) provides customized education solutions that introduce best practices, increase productivity with enterprise applications and promote effective continuous learning. Perfect Access Speer connects people with technology and maximizes the potential of both. For over 17 years, the Perfect Access Speer reputation for excellence has earned the loyalty of a prestigious client base in law, investment banking, pharmaceuticals, utilities, manufacturing, publishing, entertainment, health care, and other fields. With corporate headquarters in New York, Perfect Access Speer has offices in Washington, D.C., Chicago, Dallas, Minneapolis, Los Angeles and London. Perfect Access Speer is a division of Kaplan Professional, a unit of Kaplan, Inc., (www.kaplan.com), which is a wholly-owned subsidiary of The Washington Post Company (NYSE: WPO).

About Interface Software
Interface Software is the leading provider of CRM solutions enabling professional services firms to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose-through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. Interface Software has received numerous accolades, including the Inc 500, the Deloitte & Touche Technology Fast 50 for Greater Chicagoland, the Deloitte & Touche Technology Fast 500 and the Upside Hot 100. For more information please visit Interface Software's website at www.interfacesoftware.com.

Press Contacts:

Karen Blass
212-974-6233
karen_blass@kaplan.com