Jamie McIntosh Named General Manager Of Kaplan Professional's Call Center Solutions Unit

New York/St. Paul, MN - January 28, 2002 -- Kaplan Professional, a division of Kaplan, Inc., has named Jamie McIntosh General Manager of its Call Center Solutions unit, which helps call centers assess, select and recruit effective call center representatives. In this role, McIntosh will oversee the sales and marketing of Selection Advantage™, a proprietary multimedia product that helps call center employers with the difficult task of assessing candidates and making hiring decisions.

"The call center business is one of high turnover, requiring employers to review a large volume of applicants. Call Center Solutions brings much-needed hiring assessment tools to clients," said Eric Cantor, President of Kaplan Professional. "We are delighted to welcome Jamie, who will not only develop and maintain client relationships but will focus on providing clients with the most up-to-date information and products while listening to their individual needs and concerns."

Prior to joining Kaplan Professional's Call Center Solutions, McIntosh held a variety of positions at SCORE! Educational Centers, a division of Kaplan, Inc. that provides after-school education to students in grades K-10. In positions including SCORE! Center Director in Los Angeles and SCORE! Senior Director in Chicago, McIntosh oversaw staffing and marketing. Most recently she served as SCORE! Region Manager in Chicago where she was responsible for several centers' profitability and growth. McIntosh received her B.A. in Psychology from Boston University in 1996.

Call Center Solutions (www.callcentersolutions.com), a Kaplan Professional Company, provides assessment and training services for the call center industry. Call Center Solution's flagship product, Selection Advantage™, is a premier assessment tool for evaluating call center agents. Selection Advantage™ helps call centers take the guesswork out of the hiring process, providing a quantitative assessment to measure customer service and computer skills. Kaplan Professional (www.kaplanprofessional.com) is a unit of Kaplan, Inc., a wholly-owned subsidiary of The Washington Post Company (NYSE: WPO), and includes world-class education and training brands Dearborn Financial Services, Dearborn Trade Publishing, Schweser Study Program, Perfect Access Speer, Dearborn Real Estate Education, Self Test Software, and Kaplan Professional Real Estate Schools.

Press Contacts:

Amy Ochagavia
voice: 212-492-5965
e-mail: amy_ochagavia@kaplan.com

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