Kaplan Professional Contact Center Solutions
Contact Center Solutions has developed assessment and training services specifically for the call center industry. Today the telephone service representative is often the only human connection between customer and company. This role is crucial. Yet many call centers struggle to find the best staff. Turnover is high. Training costs are rising. Kaplan Professional created Contact Center Solutions to help address these concerns.

Validated Assessment
Selection Advantage evaluates potential call center agents and helps take the guesswork out of hiring. The tool assesses job candidate suitability by measuring customer service skills. Selection Advantage:

§          Identifies best potential job candidates

§          Makes hiring decisions based on skills

§          Lowers hiring and training costs

§          Increases productivity

§          Reduces excessive turnover

Take a FREE look at Selection Advantage™,  the complete assessment tool designed to remove the guesswork in hiring. Log onto to www.selectionadvantage.com to request your assessment—on us.

Customized Training
Contact Center Solutions also offers training programs to develop staff proficiency and overall competency. Our customized training programs support and enhance a call center’s efforts to serve clients more effectively and efficiently.

For more information about Contact Center Solutions, Selection Advantage, and our other training programs, please call a Contact Center Solutions representative at
1-888-872-0905 or visit www.selectionadvantage.com.